frequently asked questions
Below are some questions I get asked regularly, however, if your question isn’t there just ask me!
Will I get a full mockup of what my website/logo could look like?
When can you start my project?
If you’re thinking of booking I recommend doing so as soon as possible to avoid any disappointment.
Please contact me for my latest availability.
Do I have to sign a contract?
For all branding and website work a contract will be issued and work will not commence until the contract is signed and deposit paid.
For small design work a contract imay not be required, however, payment of your invoice is taken as acceptance of my Terms & Conditions.
How & when do I pay?
Project fees under £200 require full payment upfront.
The final balance is due before any artwork is released to you.
Payment can be made via BACS. Please note I no longer accept cheques.
I have a tight deadline, can you fit me in?
However, a rush service may be available but this does depend on my schedule at the time of your enquiry. An upfront rush service fee is applicable of £100.
I'm in, how do I book you?
How long does it take?
I have a 3 week work process.
Week one is to develop your branding and/or website design.
Week two and three is dedicated to the website build.
I also include a buffer week as the design and revision process can sometimes take longer than a week.
It is important that you are available within the 3 week work process for quick feedback.
What platform will you use to create my website?
Is SEO included?
Getting on the first, second or third page of a Google search takes time and a good search optimisation (SEO) strategy.
Do you write the content for my website?
If you need a Copywriter I can recommend one for you.
Do you provide the images/videos?
Do you offer website hosting?
My hosting packages are paid monthly via direct debit starting from £8.95.
If you already have hosting, I can work with them to get your new website live.
Are WordPress updates & maintenance included?
All clients receive 1 month free maintenance and support. Following the free support period, I then offer monthly maintenance and support plans starting from £30.00
Full details of my maintenance plans can be found here: http://www.sm-webdesigns.co.uk/services/website-maintenance/
Do you provide technical support?
If any issues arise which are due to hosting or server issues, it is the responsibility of yourself and your host to resolve this (unless I host the website for you).
For any WordPress/Plugin issues, I am able to offer technical support at £45 per hour.
Is my website safe from hackers?
Your WordPress website will have a security plugin installed that will prevent spam comments and helps keep the overall site secure and free from hackers.
Obviously, I can’t 100% guarantee your site will never be hacked.
It is important to keep all passwords as secure as possible, don’t use the ‘remember me’ tick box on the login screen and don’t share these with anyone.
Keeping your WordPress site up to date will ensure your website stays secure, view my maintenance and support plans.
Is my website backed up?
Once your website is live a full back-up will be taken. After this, you can then either decide to back your site up yourself or sign up to one of my maintenance plans which includes daily realtime back ups of your website. I use BlogVault* for all my maintenance plan clients and my own website.
Of course, you will be able to do this yourself too if you wish – I recommend this is done monthly and stored securely.
* Affiliate link
Do you set up domains & emails?
I don’t offer support for setting up emails on your chosen email client (i.e. gmail/iPhone…).
Will it work on mobiles?
How many design concepts will I get?
You’ll initially receive one brand identity concept. You’ll choose which you want to move forward with.
When it comes to your logo you will recieve 3 design concepts from which you can choose from.
You can view my branding packages here: http://www.sm-webdesigns.co.uk/services/custom-branding/
How long does it take?
I have a 2 week work process where there is 1 week to develop the branding concept and your logo. I include a buffer week as the design and revision process can sometimes take longer to achieve the final logo.
Are changes to the brand concept & logo free?
You can ask to see a combination of logo concepts.
Once you’ve received your draft brand style guide you’ll then have the chance to make a further two rounds of revisions.
Any further revisions are charged at £40 per hour.
Will I own my logo?
What file formats will I receive?
Your logo will be sent to you in the following formats:
• EPS (Vector)
• JPEG for print
• PNG for web (transparent background)
• Monochrome versions if requested (black and white on transparent backgrounds)
Ready to work together?
If you like my design style, you're ready to invest in your business, want to stand out from the competition and attract your ideal clients/customers, then lets book a free consultation.
and lets chat about your business & through your ideas
REVIEW YOUR WEBSITE WITH THIS CHECKLIST
I have put together a checklist that goes through a review of your website as a whole, technical and legal aspects and page content.
To get the checklist simply fill in the form below :)