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Peace Of Mind Plan Dashboard

Everything in one place for easy reference

Welcome

This is your Peace of Mind Plan dashboard, please bookmark this page as it has all the links and info for getting help. I’ve made a short video taking you through your plan and how it all works.

Sarah x

Getting Help & Support

If you need any technical support (something has gone a little ary, isn’t displaying correctly or your getting an error message) please click on the ‘Submit A Support Request‘  button and complete the form 😉

If you’d like to chat about your website, future changes or ideas, you can use some of your plan time and book a 15min catch up call.

⚙️ Priority Technical Support
Report any problems you are having with your website (response within 24 hours*)

Office hours
My working hours are set around the school day, so I work Monday to Friday 9am to 4pm.
I check my emails daily, aiming to respond as soon as possible and within 48 hours.

☎️ Book a 15 min catch up call
Use it as a general catch up or to chat through website updates/ideas (via Zoom – uses 15mins of your plan time)

Dates I'm away from the keyboard - holidays

✷ Monday 1st April  - Friday 12th April 2024

During these times I will be offering technical support only and response times may be a little longer than normal.

A Reminder of What’s Included

I’m an email away

Your personal ‘Go-to’ web person on all things web & WordPress.

Priority tech support

I’m here if you experience a technical glitch and will respond and where possible fix the issue within 24 hours.

Sarah Muirhead - sm web designs studio WordPress maintenance and Support
How your website can grow your service based business and make you money

Each month your website will be…

Kept up to date

I keep your site updated and maintained. WordPress, theme monitored & updated, site optimised monthly, plugins monitored and updated.

Monitored 24/7

Your site is monitored and protected from spam, malware with daily scanning and downtime monitoring.

Backed Up with Instant restore

Your site is backed up daily via Blogvault and can be restored at any time.

Checked for broken links & working contact forms

I’ll check for and fix any broken links and check your contact form works.

How to use your plan time*

Your plan includes 30mins or 1 hour of my time (depending on which plan you are on) to use as you wish.

I work on Peace of Mind plan tasks each week on a Monday. This is on a first come, first serve basis, so should the upcoming Monday be full your tasks will be prioritised for the following Monday.

You can email me at any time with any tasks you would like me to do in your monthly plan time.

All tasks are logged on your personal spreadsheet which will be shared with you via Google Sheets and you will be notified if you are going to run over your plan time.

* Plan time does NOT roll over if unused. Major design edits such as additional pages, or anything that exceeds your plan time will be billed at your plan reduced hourly rate of £65 per hour.

Bonuses & Discounts On Services

Reduced hourly rate

As a member of my Peace of Mind plan you get my reduced hourly rate of £65 p/h for any ad hoc work that goes beyond your plan time.

Web Intensive

Get 20% off my Web Intensive. This a whole day dedicated to your website and business goals. I’ll work to nail your website to do list.

Check out my Web Intensive.

THANK YOU!

If you have any feedback on your plan, I am always looking at ways to support you,  improve the experience and deliver what you need.

Sarah x

Have Questions?
Drop me a message or DM