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Terms of Business

By purchasing/investing in a service or product from sm web designs studio you agree to the following terms and conditions:

sm web designs studio reserves the right to change any of the terms and conditions at any time and without prior notice.

Web Design

I use a design process that creates the overall look and feel of your website, concentrating on the home page. With the homepage and overall look and feel agreed, I will then continue to build and populate your website, inviting you to check in frequently, to approve finished pages and give feedback.

Based on the inspiration boards and information you submit to me, as part of the homework process, we will together evolve a website which includes but isn’t limited to the following:

  • The number of pages agreed as part of the homework process
  • Your content and images optimised and loaded, unless specifically agreed otherwise
  • Your site moved from my development server to your live hosting environment, with all assets from any previous websites either downloaded or preserved

Additional pages (if required) are charged at £60 per page and additional hours (if required) are charged at £80 per hour.

If you require additional functionality, outside of the scope of the agreed project (which is fine!), then I will put together a specific quote for that functionality.

I will never add additional chargeable hours to your project without discussing all of the options with you. I understand the importance of knowing your costs up front. I try my very best, during initial project discussions, to make sure my quote covers everything you want to achieve and I very rarely need to charge additional hours for a project.

 

 

Changes & revisions

I don’t want to limit your ability to change your mind. The price at the beginning of this contract is based on the number of hours that I estimate I’ll need to accomplish everything you’ve told me you want to achieve, but I’m happy to be flexible.

If you want to change your mind or add anything new, that won’t be a problem as I’ll provide a separate estimate for any additional work.

 

 

Pre-project preparation & content

I do not start work on your website until I have all of your content (copy and images) and you have completed the pre-project preparation sent to you. The end result is so much better if I get to know you beforehand and I’m able to design your brand and website around your content rather than vice versa.

As a result, if I do not receive your images and copy by the time the project begins, I will not be able to move forward with your project and we will need to find a mutually agreeable alternative date for the project. This may result in a wait time of several months.

If all or some content is still to be provided after 2 months from the start date of the project or dates pre-agreed. The project will be put on hold and the remaining balance of the cost of the project will become payable immediately.

 

 

Text content

You will be responsible for providing all text, though often as part of the branding process, I work with you to craft key brand statements and straplines. I can recommend professional copywriting and editing services, if you feel you need help with that.

 

 

Graphics & photographs

You should supply graphic files in an editable, vector digital format, where possible. If you are not able to do this, I may charge you to recreate them in a vector format.

For print design, you should supply photographs in a high resolution digital format.

For web design, you should supply photographs at 1920px on the longest edge at 150ppi/dpi. You will be provided with an image size guide.

If you need a photographer I can recommend someone to you. If you want to buy stock photographs, I can suggest stock libraries and some free alternatives.

 

 

Web platform

As part of the discovery process, I will discuss with you, the best website platform for you and your business.

I’m a WordPress specialist, using Divi and also Shopify for e-commerce.

 

 

Browser testing

Browser testing no longer means attempting to make a website look the same in browsers of different capabilities or on devices with different size screens. It does mean ensuring that a person’s experience of a design should be appropriate to the capabilities of a browser or device.

I test my work in current versions of major desktop browsers including those made by Apple (Safari), Google (Chrome), Microsoft (Edge), Mozilla Firefox and Opera. I no longer support Microsoft Internet Explorer unless we have agreed this separately.

 

 

Mobile browser testing

Testing using popular smaller screen devices is essential in ensuring that a person’s experience of a design is appropriate to the capabilities of the device they’re using.

I test my designs for: iOS / Safari on all devices and Google Chrome Android. I won’t test in specific Android devices, Windows or other mobile browsers unless we have agreed separately.

 

 

Search engine optimisation (SEO)

I don’t guarantee improvements to your website’s search engine ranking, but the web pages that I develop are optimized with SEO improvements in mind. Large scale changes to a website may sometimes result in a temporary dip in SEO results, but I will do my best to preserve your current SEO status and I will discuss the likely implications of any changes to copy and / or page urls.

As a minimum I will:

  • Install a SEO plugin or retain your current plugin and settings
  • Connect your site to Google Search Console, set your preferred url versions and submit your sitemap to Google
  • Connect your site to your Google Analytics account
  • Connect Google Search Console to Google Analytics

 

 

Hosting & emails

I offer dedicated WordPress hosting for your website charged at £10.95 per month payable via direct debit or standing order. This includes any hosting/server and email support (not technical support of your website itself) and up to 5 email addresses. If you purchase your domain through me too, you will get a free SSL certificate.

Hosting does not include the back up of your website or emails, or setting up of additional email accounts. I strongly advice that back up your website and emails regularly.

If you already have hosting or want to use your own/preferred hosting company that is no problem. It will then be up to you or your hosting company to deal with any hosting and email issues.

 

Technical support

I include 14 day free technical support from the date your website goes live.

After the initial 14 day free technical support period, all technical support is charged at my hourly rate of £80 per hour (there is a minimum charge £20).

Hosting and email technical support is provided free of charge if your hosting is provided by sm web designs and my supplier.

Note: No WordPress and plugin updates will be carried out and no website backups made after the initial 14 day free technical support period. The responsibility then falls on you to keep your website updated and backed up, unless you have signed up to one of my ‘Peace of Mind’ maintenance plans.

 

Peace of Mind WordPress Maintenance Plans

My monthly maintenance & support plan Includes priority technical support, full daily backups of your website, updates to WordPress and plugins, access to my business resources page, basic text and image changes.

My ‘Peace of Mind’ maintenance plans are charged monthly via direct debit or standing order and start from £50.00 per month. This includes daily backups of your site to the cloud, uptime monitor and malware scans.

Full details of all plans can be found on my website: Peace of Mind Plan

Quarterly plans can be set up on request.

Note: plans do not include the backing up of emails or setting up of additional emails, addition of new pages, new plugins, creating or revising custom graphics or any new functionality to the website.

 

Handover, Training & Security

At the end of your project, I will schedule a final training call and a ‘Next Steps Pack’, to help you use your brand assets and website fully. I use website platforms and interfaces which are simple to use and I am confident you will be able to edit and maintain your website after our training call. If you would like more extensive training, I am happy to do that but I reserve the right to charge or quote for additional training.

I will also ensure that your website is protected with a security plugin and that you have working backup arrangements in place.

 

 

 

Payment & Refunds

I only accept payments up front, before work begins for each separate service.

All deposits are nonrefundable.

Refunds will not be issued due to a customer’s change of mind prior to or after a product has been delivered.

 

 

 

My Packages

Each website design purchased will include 1 mock up design and 3 revisions. If more than 3 revisions are needed to reach the final design, you may be billed for each additional revision.

Please contact me to find out what my current prices are.

Requests made after the completion of a website are considered to be separate services and will incur a fee.

 

 

 

Third Party

WordPress is considered a third party systems. If your site is developed using WordPress, the latest and most stable available versions of this system will be installed.

As sm web designs is not part of or directly affiliated with WordPress or the developers of these systems, sm web designs is not obliged to fix, modify, add or remove any errors or functions related to third party systems of or on your website at any time. I am not responsible for the functions of any plugins that are installed on your website. Where a plugin is no longer supported, reports an error or causes conflict a suitable replacement will be used where possible.

 

 

 

Hosting & Domains

sm web designs is not responsible for any downtime your site may experience due to server issues or the backing up of your website (unless to are on one of my Peace of Mind plans) and any email accounts you may hold. Any issues will be reported by sm web designs to the hosting company to resolve.

You can contact me at hello@sm-webdesigns.co.uk.